Terms and Conditions


Please read these terms and conditions carefully, as using or purchasing from our website means you agree to them.

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to validate all prices before we process your order.

We make every effort to ensure that all goods on our website are described accurately. However, we will not accept liability for any errors in the description of goods on the website. We will attempt to correct any problems as soon as we are aware of them.

Illustrations and descriptions of products are provided as a guide only. Actual products may vary. All product measurements are approximate. Product colours may vary.

You can buy products from us online. After you place an order you will receive a confirmation email. This confirmation does not guarantee our acceptance of the order. If we accept your order, we will send you an additional confirmation email after the goods have been dispatched.

When placing an order, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.

We normally despatch in around two days though we cannot be held liable for any loss caused to you by late delivery. Personalised items will take around 7 days to produce prior to despatch.

Our courier will attempt delivery to the address given twice only. If our courier cannot deliver, it is up to the customer to collect their parcel from the courier's depot. Re-direction to another address or a third delivery is chargeable to the customer at cost which is currently £8.95. This also applies where customers give incorrect address details such as an incorrect postcode.

All prices are displayed in UK pounds. Paintbox Crafts is not VAT registered.

We make no guarantee that our website is free from viruses or other infecting programs.

Paintbox Crafts can only be held liable for loss up to the cost of the goods purchased.

This website and all images and text contained within it are copyright (c) Catherine Allen 2014.